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We’re excited to announce that UPS is now available as a delivery option for all orders placed with Fox Pharma.
This change has been introduced in response to customer feedback and as part of our ongoing commitment to provide more choice, flexibility, and value when it comes to receiving your orders.
What’s New?
When placing an order, you’ll now be able to choose from multiple courier options at checkout, including UPS alongside our existing delivery services.
This means you can select the courier that best suits your location, delivery preferences, and budget.
Why Choose UPS?
We’re introducing UPS because it offers several key benefits for our customers:
- More flexibility and delivery choice
- Reduced pricing on premium delivery services, including pre-10:30am options
- Reliable UK and international delivery coverage
- Advanced tracking and delivery notifications
- Strong healthcare logistics capabilities through UPS Healthcare
- MHRA-compliant delivery services
- Improved service coverage for certain areas of Scotland, South Wales, and Ireland
- Later order cut-off times for eligible next-day delivery locations
Improved Delivery Experience
Many UPS deliveries are provided within a convenient estimated delivery window, helping customers better plan for their arrival. Most delivery areas receive an estimated 2-hour delivery window*, with a small number of hub locations operating on an estimated 4-hour delivery window*.
To get the most from your UPS delivery, we recommend downloading the UPS My Choice® app. This allows you to:
- Receive delivery alerts and updates
- Track parcels in real time
- Manage delivery preferences
- Access delivery information from your mobile device
Better Value on Free Delivery Orders
Customers using our free delivery service will now benefit from an upgraded service level.
Previously, free delivery orders were sent on an all-day delivery service. Going forward, these orders will be sent via UPS Pre-12, providing a faster and more convenient delivery experience at no additional cost.
Important Information for Temperature-Controlled and High-Value Orders
To maintain the integrity of temperature-sensitive medicines and comply with healthcare delivery requirements, orders valued over £1,000 and weight loss medications will be shipped using a dedicated UPS Healthcare one-attempt delivery service.
Due to the nature of these products and the requirement to maintain the cold chain:
- The driver will make one delivery attempt.
- If delivery cannot be completed, the parcel will be returned to Fox Pharma.
- Customers will then need to contact our team to arrange redelivery.
This process helps ensure medicines remain safe, compliant, and effective throughout transit.
Expanded Next-Day Delivery Coverage
UPS is now able to provide next-day delivery services to a wider range of postcodes across Scotland, South Wales, and Ireland.
We’ll be sharing further details on eligible postcodes separately.
We’re always looking for ways to improve your experience, and we believe this latest enhancement will provide greater convenience, better service options, and improved value for our customers.
If you have any questions, our team is always happy to help.
Thank you for your continued support.
Fox Pharma
*Estimated delivery windows are provided by UPS and may vary depending on local operational conditions and driver routes. Delivery windows are not guaranteed. Certain hub locations, including Leeds Central and London Central South, may operate using estimated 4-hour delivery windows.
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