The owner of the business is Fox Pharma LTD
For the Attention of Prescribers:
We would like to remind our optometrist, paramedic, physiotherapist, chiropodists, podiatrists and therapeutic radiographer independent prescribers that they are unable to prescribe unlicensed POMs as stated by their Registration bodies and as such Tor-Bac falls within this category of unlicensed POMs.
We would like to remind all prescribers that prescriptions for any aesthetic product should be patient specific after conducting an in-person face to face consultation and never for the provision of stock. If it is noticed that prescription writing guidelines are not being followed, we reserve the right to inform the appropriate Registration body. The MHRA and other Registration bodies governing the practice of healthcare professionals have provided explicit guidance on this matter.
FoxPharma: Prescribers Registration and Qualifications
By agreeing to our Terms and Conditions you are formally agreeing that you are who you say you are, are a registered healthcare professional, have undertaken sufficient certified training which accredits you to be able to use the product/s purchased safely & effectively, are appropriately insured and take full professional responsibility for your competence. You are also formally confirming you work in an environment that complies with Health & Safety Legislation, is clean and has the necessary equipment and facilities to provide the treatments safely.
We reserve the right to undertake checks to ensure you are a fully registered and compliant member of a professional body as claimed; GMC, GDC, GPHC, NMC other.
Fox Pharma LTD accepts no liability for use of the products outside of these terms & conditions.
All Practitioners: Registration and Qualifications
By agreeing to our Terms and Conditions you are formally agreeing that you are who you say you are, have undertaken sufficient certified training which accredits you to be able to use the product/s purchased safely & effectively, are appropriately insured and take full personal responsibility for your competence.
All relevant training certificates must be uploaded at registration and/or provided when requested.
You are also formally confirming you will not purchase any products from Fox Pharma that you are not qualified to use.
Private Prescriptions:
Private prescriptions are dispensed by Fox Pharma LTD, all prescriptions are dispensed in the UK. All prescriptions must comply with all UK law and regulations and be signed by a registered healthcare professional who is either a Doctor, Dentist or a qualified non-medical prescriber who has performed a Face to Face consultation with the patient. The Prescriber must undertake all due diligence necessary to ensure the person undertaking the procedure has the relevant training, experience and insurance and will only supply/administer to their patient in the UK only and will not use/supply for re-sale in any circumstances.
Products purchased without prescription by healthcare professionals:
By placing an order for any product purchased via Fox Pharma you are formally agreeing that you have undertaken sufficient certified training which accredits you to be able to administer this product safely & effectively, are appropriately insured and take full professional responsibility for your competence. You are also formally confirming you will not purchase any products from Fox Pharma that you are not qualified to use.
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions. Privacy Statement and Disclaimer Notice and any or all Agreements; “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Companies Terms and Conditions. “The Company”, “Ourselves”, “We”, and “Us”, refers to our Company. “Party” and “Parties” refers to both the Client and ourselves or either the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings or a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Companies stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unathorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to anybody other than our manufacturer/suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of and copies of any and all Client Records that we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties.
We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, unless agreed otherwise by you the Client.
Disclaimer
Exclusions and Limitations
The information on this website is provided on a “as is” basis. To the fullest extent permitted by law, this company:
- Excludes all representations and warranties relating to this website and its contents or which is or maybe provided by any affiliates or any other thirds party, including in relation to any inaccuracies or omissions in this website and/or the Companies literature.
- Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Payment
All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out.
FOX PHARMA do not store any credit card details on our servers. All payment transactions by credit / debit card are processed by our secure gateway Elavon. For full details on secure transactions, please visit www.elavon.com
COUNTRY RESTRICTIONS
We currently do not sell REVOLAX products to Albania, Armenia, Azerbaijan, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Italy, Kosovo, Lithuania, Moldova, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, and USA
These countries already have official distributors in place.
RETURNS / FAULTY GOODS
If you receive a faulty, incorrect or unfit for purpose product, Please do NOT dispose of the product. If the product is disposed of Fox Pharma LTD will not be able to refund or replace the product. We ask for you to contact our office immediately in which we can advise the next step.
We are unable to accept returns, unless deemed faulty, incorrect or not fit for purpose. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as per manufacturer’s advice. In the interests of patient safety, returned products would not be able to be re-sold. Apologies for any inconvenience caused.
Any discrepancies with orders should be reported within 7 days (of order date). This should be reported to our office via email [email protected]
Cancellation Policy
There is a minimum 24 hours’ notice required for cancellation of products or services required. Notification for instance, in person, via email or via telephone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Product Information
Hyaluron Pen Terms & Conditions
If you are purchasing Revolax for use with the Hyaluron pen you are agreeing that it is your sole intention to use Revolax with the Hyaluron pen and for no other purpose.
You must have undertaken and passed a certified and accredited training course and also have provided us with the certificate before we will supply you with the product.
Under no circumstances must you attempt to inject the product as without the correct training as this can result in serious injury including blindness, blocked blood vessels and tissue death amongst other very serious adverse effects.
Fox Pharma LTD accepts no liability for use of the products outside of these terms & conditions, individuals must only use the products for the indications for which they have received accredited training.
DESOFACE / DESOBODY / AQUALYX / FIBROVEIN / PABRINEX IV / ERGOCALCIFEROL
When purchasing this product you are formally agreeing that you have undertaken sufficient certified training which accredits you to be able to inject / administer this product safely & effectively and take full professional responsibility for your own competence
Delivery Information
All UK orders placed before 4.30pm (Monday – Friday) will be sent out Next Day before 12pm with DPD (excluding Sundays / Bank Holidays).
NEXT DAY Delivery option is subject to location.
If you change the delivery address on the DPD app the day the parcel is be delivered then we cannot guarantee it coming to you.
For Europe and overseas please allow between 3 – 5 working days for your products to arrive as standard.
Over 98% of parcels dispatched using DPD and DHL will arrive on time, but inevitably there are times when the third party couriers fail to deliver. Under such circumstances, Fox Pharma LTD cannot be held responsible for consequential loss or damages for delays in delivery.
Delivery Information: Receipt of orders
Fox Pharma LTD will only dispatch orders to the consignee named on the order. Customers are responsible for checking and confirming the address for delivery for every order placed to ensure the safe receipt of all products purchased via Fox Pharma and Fox Clinic Wholesale.
The third party courier does not offer any in-flight options* and therefore the consignee or a recipient authorised by the consignee will need to be present to sign for the order. Fox Pharma LTD will not be held liable for any failed deliveries or delays in receiving your order via our third party courier and it is the customer’s responsibility to make arrangements with the courier for redelivery or collection from depot (if currently available).
Orders placed between 3pm Thursday and 3pm Friday
These will be dispatched on our Next Day Saturday Delivery service only and this service will be the only option at checkout. This is to ensure our pharmacy can manage processing orders efficiently and account for any refrigerated items that require temperature control until received by the consignee. Our standard Next Day delivery service can be made via our customer service team to process on Monday for Tuesday delivery upon request.
Items requiring refrigeration (cold chain)
For any failed delivery of orders containing cold chain items, a re-delivery or collection from the third party local depot must be arranged whilst the items are still within the refrigeration temperature range so not to break the cold chain, which is 48 hours from dispatch. Fox Pharma LTD will not be held liable for any cold chain orders that have been collected out with this timescale and will not issue any refund or replacement of stock that is received after this window. Customers must consider this when placing an order in advance of a weekend or a Bank Holiday.
* In-flight options include:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Collect the parcel from your local DPD Pickup Shop
- Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday
Product Protection Guarantee
For full terms of the Product Protection Guarantee, please click here, OR follow the link listed below.
https://foxpharma.co.uk/product-protection-guarantee/
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
Availability
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available from this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar, or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.
Log Files
We use IP addresses to analyse trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally for systems administration, detecting usage patterns and troubleshooting purposes our web servers automatically log standard access information including browser type, access times/open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
Cookies
Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other Parties websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statement of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Copyright Notice
Copyright and other relevant intellectual property rights exist on all text and images that relate to the company’s services and the full content of this website.
Communication
We have several different email addresses for different queries. These and any other contact information, can be found on our contact us link on our website or via Company literature or via the company’s stated telephone or mobile telephone numbers.
This Company is registered in England and Wales, Number: 11653593, Registered office: 11A & 11B Cinnabar Court, Daresbury Park, Daresbury, Warrington, WA4 4GE
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ.
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an Agreement or Contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
General
The laws of England and Wales govern these Terms and Conditions. By accessing this website and using our services/buying our products, you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not effect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustments to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
These terms and conditions form part of the Agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Complaints procedure
If you would like to make a complaint please contact us at [email protected]. All complaints will be ultimately reviewed by the Superintendent Pharmacist.
