Delivery Information 

You asked, we listened. We have improved our delivery options to ensure that ordering with Fox is as convenient as possible for our customers. 

 

Receipt of Orders 

Customers are responsible for checking and confirming the delivery address for every order placed, to ensure the safe receipt of all products purchased via Fox Pharma. 

Fox Group International will not be held liable for any failed deliveries or delays in receiving your order via our third-party couriers and it is the customer’s responsibility to make arrangements with the courier for redelivery. 

For delivery we would recommend downloading the DPD app and utilising what 3 words to ensure a smoother process: https://what3words.com/business/logistics/dpd-how-to 

If you change the delivery address on the DPD app on the day the parcel is due to be delivered, this may delay your delivery by up to 24 hours. 

Over 98% of parcels dispatched using DPD and DHL will arrive on time, but inevitably there are times when the third-party couriers fail to deliver. Under such circumstances, Fox Group International cannot be held responsible for consequential loss or damages for delays in delivery. 

 

Cold Chain Products 

For all cold chain orders, customers will need to be available to take receipt of orders. If you’re not going to be available to take receipt of your delivery, you should have the option to deliver to a neighbour utilising the DPD app, please keep in mind that any cold-chain orders must be received within 48 hours of shipment from Fox to ensure the integrity of the cold chain. 

Fox can not be held responsible for any delays in delivery caused by it’s third party delivery agents, and should you experience an issue with delivery, you would first need to contact the courier directly. 

Please note: All orders must be signed for and cannot be left in a safe place. 

 

UK Deliveries 

All orders being delivered to mainland England placed before 5:30pm Monday to Thursday will be sent with our standard Next Day delivery service with DPD, excluding Sundays or Bank Holidays. 

Orders placed between 5:30pm Thursday and 5:30pm Friday will be dispatched on our Next Day Saturday Delivery service only. We only offer Saturday shipping options to ensure that our pharmacy can manage processing orders efficiently and account for any refrigerated items that require temperature control until received by the consignee. Our standard Next Day delivery service can be made via our Customer Service team to process on Monday for Tuesday delivery upon request. 

We have further delivery options available when checking out, for additional fees and subject to location. 

  • Next Day by 10:30 am or 12 pm premium services are available, subject to location 

 

DHL Order 

Please note, orders received before the relevant cut-off time (5.30pm for DPD and 2pm for DHL) 

 

Scotland, Cornwall & Wales 

For some Scotland, Cornwall & Wales orders, please note, some areas of Scotland, Cornwall and Wales operate premium delivery services of Pre-11.30am and Pre-1pm due to depot accessibility. 

 

Europe & Overseas Deliveries: 

For Europe and Overseas orders, please allow 3-5 working days for your products to arrive as standard. 

As per recent guidelines, please be aware that all customs, duties and taxes are to be paid for by the customer. 

 

 

 

 

Returns Information 

If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Fox Group International will not be able to refund or replace the product. Please contact our Customer Service team immediately and they can advise on next steps. 

We are unable to accept returns unless they are deemed: 

  • Faulty 
  • Incorrect 
  • Not fit for purpose 

Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold. 

Discrepancies  

Please note, any discrepancies with orders must be reported within 7 days of your order being received. All goods must be kept, as if anything is disposed of we will be unable to provide any support. Please also ensure you keep the original packaging and invoice.